Business Analyst - OCC


Business Analyst - OCC


Customer Fulfillment
Contract type
Working time
Full Time

Job Summary:

We are currently looking for a Business Analyst (BA) to support the deployment of Navblue OCC products to our new customers in the North America region. This includes N-Ops & Crew and N- Crew Planning products covering the following areas: network scheduling, operations control, crew planning, crew management, crew scheduling, crew pairing optimization, and flight following.

This position is responsible for actively managing the technical activities required to enable implementation of these products in the ecosystem of our new customers. With a solid base of product, industry knowledge and global regulatory compliance, the BA must be able to  articulate product positioning/capabilities to both business and technical users, identify technical issues of assigned customers to assure complete customer satisfaction, and assure the timely delivery of complex implementations.



  • Coordinate and execute delivery of implementations including the gathering of all required information used in defining the customer product setup 
  • Perform system training for customers prior to go-live / system adoption, or support customer’s existing methodology to provide adequate training
  • Handle escalated customer support tickets as required
  • Gain customer acceptance by explaining or demonstrating features and  operational improvements:
    • Provide Training Webinars, Q&A, Master Classes
    • Transition existing customers from legacy systems to current products and assist  in the retirement of legacy products in cooperation with other key departments
    • Provide support to Production and Support teams as required
  • Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices
  • Act as customer advocate/representative and feed Portfolio organization with customer queries on  advanced product functionality
  • Support other Navblue Organizations with review and update of product materials, including but not limited to: Customer-Facing Documentation, Marketing Materials, FAQs, etc..



  • Must a possess Bachelor’s Degree or equivalent training  



  • Must have at least 5 years of experience in Commercial Flight Operations as a  Pilot, Aircraft Dispatcher (certified), Crew Scheduler or Operations Controller


Knowledge, Skills, Demonstrated Capabilities & Competencies:

  • Must work effectively with others in a team environment as well as work  independently with little supervision, depending on the task at hand.
  • High level of communication skills and effective interpersonal skills essential  when interacting with customers and other Navblue employees, adaptable to all  levels of the organization.  
  • Strong time management and organizational skills. 
  • Must possess strong analytical/critical thinking skills. 
  • Comfortable in the dynamic atmosphere of a technical organization with a  rapidly expanding customer base. 
  • Must possess superior product knowledge as it relates to the N-Ops & Crew.
  • Must possess in depth knowledge of Federal Aviation Regulations and/or Canadian Aviation Regulations.
  • Must be able to establish and maintain strong relationships. 


Communication Skills:

  • Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports and communicating to customers, which includes end users up to C-level.


Technical Systems Proficiency:

  • Demonstrated computer proficiency


Travel Required: 

  • Must be able to travel internationally – up to 50% of the time



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