Customer Support

General support

Available 24 x 7
Call on : +1-519-747-0616

NAVBLUE Support Canada

295 Hagey Blvd, Suite 200,
Waterloo, Ontario,
N2L 6R5 Canada

NAVBLUE Support UK

Hersham Place Technology Park,
Molesey Rd,
Walton on Thames, Surrey
KT12 4RZ

Hours of Operation
08:30–17:00 UTC Mon-Fri,
excluding stat holidays

NAVBLUE DW International

25 Park Place
Cardiff, Wales,
CF10 3BA

Hours of Operation
09:00–17:00 UTC Mon-Fri

Support by Product

Product Group Contact information Email
On-board Solutions

Charts+

Primary – Mon-Friday 08:30–17:00 UTC
+44 1932 704200 (option 2)
customerservices@navblue.aero Go to portal
Secondary – Available 24 x 7
+1-519-747-0616
support@navblue.aero

Navigation+

Primary – Mon-Friday 08:30–17:00 UTC
+44 1932 70 4213
navdatasupport@navblue.aero Go to portal
Secondary – Available 24 x 7
+1-519-747-0616
support@navblue.aero

Airport+

Available 24 x 7
+1-519-747-0616
navdatasupport@navblue.aero Go to portal

Flysmart+

Available 24 x 7
+33-5-67-19-11-00
For any E-Ops Service and Application Support queries, please create a Dossier in TechRequest tool (accessible through the AirbusWorld portal / www.airbusworld.com). For more information on TechRequest, please refer to the TechRequest communication kit available on AirbusWorld, which includes an e-learning module, user guides, and FAQs. For any questions you may have on TechRequest, please do not hesitate to contact AirbusWorld support teams TechRequest.
Go to portal

ROPS+

For any Application Support queries, please create a Dossier in TechRequest tool (accessible through the AirbusWorld portal / www.airbusworld.com). For more information on TechRequest, please refer to the TechRequest communication kit available on AirbusWorld, which includes an e-learning module, user guides, and FAQs. For any questions you may have on TechRequest, please do not hesitate to contact AirbusWorld support teams TechRequest. Go to portal
Ops Control Centre Solutions

N-Raim

Available 24 x 7
+1-519-747-0616
navdatasupport@navblue.aero

N-Flight Planning

Available 24 x 7
+1-519-747-0616
navdatasupport@navblue.aero Go to portal (NFP)
Go to portal (Dispatch Express)

N-Performance

Available 24 x 7
+1-519-747-0616
performance@navblue.aero

N-Crew Planning

Available 24 x 7
+1-519-747-0616
support@navblue.aero Go to portal
irline Flight Ops

DOC

irFASE

Available 24 x 7
+33-5-67-19-11-00
For any E-Ops Service and Application Support queries, please create a Dossier in TechRequest tool (accessible through the AirbusWorld portal / www.airbusworld.com). For more information on TechRequest, please refer to the TechRequest communication kit available on AirbusWorld, which includes an e-learning module, user guides, and FAQs. For any questions you may have on TechRequest, please do not hesitate to contact AirbusWorld support teams TechRequest.
Go to portal
Airspace and Airportby NAVBLUE

GNSS Monitoringby NAVBLUE

For any Application Support queries, please create a Dossier in TechRequest tool (accessible through the AirbusWorld portal / www.airbusworld.com). For more information on TechRequest, please refer to the TechRequest communication kit available on AirbusWorld, which includes an e-learning module, user guides, and FAQs. For any questions you may have on TechRequest, please do not hesitate to contact AirbusWorld support teams TechRequest. Go to portal

Support form