NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions which directly support millions of flights each year and help NAVBLUE’s airline customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.
The Account Manager is the owner of the relationship with a Customer for NAVBLUE. An Account Manager builds and maintains long-term relationships with a group of Customers and generally stay with Customers for the length of their relationship with the company. The goal is to keep Customers contracted with NAVBLUE and to facilitate growth of that Customer business with NAVBLUE.
The Account Manager role is transversal, meaning that while the individual NAVBLUE functions have their own Customer facing roles, at all times, the Account Manager is responsible for knowing the ‘pulse’ of the Customer above these functional levels.
For each assigned customer, an Account Managers will:
Develop & own the Account Development Plan (ADP) per customer in real time
Act as the Customer’s advocate within NAVBLUE
Create “High – Wide & Deep” customer relationships to facilitate achievement of goals and objectives as set by the Vice President of Global Sales and Account Management
Develop a deep understanding & anticipate individual Customers’ needs through regular attendance on-site with the customer
Understand the strategic initiatives and KPI’s important to the Customer relative to their business & operational strategies, feeding that information via the ADP to NAVBLUE
Identify opportunities for increased revenue via up-selling and cross-selling at customer sites through additional product lines, features, and service &Work with Sales Directors to effectively manage new sales opportunities by facilitating access to the customer
Ensure the re-contract (contract renewal) of all customers in assigned portfolio
Create and execute efficient customer site visits in accordance with Account Development Plan and departmental guidelines and deliverables.
Understand systems / services used in customer flight operations and the data flow between them
Understand the priorities of customer needs and requests & advocate for them within the organization in accordance to NAVBLUE’s priorities and action plans
Understand the Organizational Structure at each Customer site including operations, flight operations and finance
Manage any contentious issues that may arise
Maintain a level of service such that customers will renew with the Company’s service at prescribed target levels
Maintain personal expertise of the NAVBLUE product portfolio such that the responsibilities of the Account Management role can be fulfilled
Manage established processes for determining priorities and billable nature of work requests by customers
Provide pricing of estimates and quotations to the customers as required
Be responsible for ensuring Customers are paying on time and therein tracking with the assistance of the NAVBLUE finance the Customers payment account
Maintain efficient and timely communications with customers – with emphasis on in person or telephone communication.
Ensure 100% accuracy and timeliness of NAVBLUE’S CRM tool for both personal account management and as a foundation for management reporting
Be able to multitask and manage workload from remote locations
Enables a trustful and long-term relationship between customers and NAVBLUE
Guarantees a level of flight operations support consistent with that expected of an Airbus Group company that will help to ensure customer satisfaction, safety and profitability, in the best interest of NAVBLUE
Contributes to the promotion of NAVBLUE products and services
Required Skills / Experience / Personal attributes:
Proven track record in customer account management
Minimum of five years of relevant experience
Experience in the airline/aviation industry in flight operations
Highly developed communication skills, appropriate for interacting with customers and other NAVBLUE employees, and providing clear communication using remote tools such as phone, email, and Skype
Strong team orientation to provide necessary leadership in the multiple interactive environments the position demands
High degree of organizational skills
Solid understanding of applications software and computer technology
Willingness and ability to travel frequently
Experience writing business and technical documentation is an asset
Experience with enterprise solutions in large customer bases is an asset
Must be able to travel internationally
Good personal presentation. Good presentation skills, both oral and written.
Highly concerned by customer service and service minded
Good communication, coordination/facilitation and relational skills
Ability to convince; Tenacious and Autonomous
Fluent in English
How to Apply:
Candidates who are interested in joining the NAVBLUE team are invited to submit their resume and cover letter, highlighting their work experiences and skills via our Careers site.
We thank all applicants for applying. Only selected applicants will be contacted.
NAVBLUE, an Airbus company, welcomes and encourages applications from people with disabilities. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.
NAVBLUE is the new generation of digital, user-friendly Flight Operations and Air Traffic Management solutions. Powered by Airbus’ pioneer spirit and infused with Navtech’s agility, it combines the best of both worlds.
A leading global provider of flight operations solutions serving more than 400 airlines and aviation service companies across all platforms, NAVBLUE has a proven track record in product innovation. With access to Airbus’ resources and data, NAVBLUE provides its customers with the best solutions based on the best data, fully supporting them in their digital transformation.
NAVBLUE is a fully owned subsidiary of Services by Airbus and is based in Hersham (UK), Cardiff (UK), Toulouse (France) and Waterloo, ON (Canada), with offices around the world.
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